Omnichannel Order Management System
Products and Services
Information
Order and inventory management are at the heart of omnichannel retailing. HotWax Commerce Omnichannel Order Management System (OMS) provides retailers with a unified inventory view across locations, real-time inventory synchronization across channels, and efficient online order fulfillment.
Unified Inventory Management
Consolidate inventory from multiple systems like ERP, POS, and WMS into one unified view. HotWax Commerce calculates and publishes sellable inventory to eCommerce, updating availability in real time to prevent overselling and improve inventory accuracy.
Distributed Order Management
Automate order processing and allocation with configurable rules.
The OMS auto-approves incoming orders, routes them to the best fulfillment location, and supports splitting and merging shipments based on inventory, proximity, and delivery promises. The OMS also manages kit and bundled products, processes digital orders, and accepts in-store returns for online purchases (BORIS).
Customer Service Order Console
Empower customer service teams with full visibility into orders across channels. Teams can find, filter, and review orders, edit order details, and release orders directly to fulfillment locations, all from a single, unified console.
In-Store Inventory Management
Simplify store-level inventory tasks with dedicated mobile apps.
Associates can receive shipments and transfer orders using barcode scanning and perform cycle counts to maintain on-hand accuracy.
Store Fulfillment Suite
Optimize in-store fulfillment for speed and efficiency. The suite prioritizes critical orders, guides associates through efficient picking workflows, and generates bulk shipping labels from multiple carriers, helping stores pack and ship faster.
